Returns information

Artizans Covid-19

Please be aware that it might take longer than normal to process your return.

If you've sent an online purchase back to us for a refund, this should be processed as usual, within 14 working days from when we have received your returned product. Our standard return policy still applies.


We hope you have received your order in great shape and are pleased with your items. If for any reason you are not happy, then we are here to help.

If you wish to return items to us then please contact us within 14 days of receipt and we can arrange with you how to go about sending your items back. Please note that items must be returned in their original packaging and in their original, saleable condition in order to be eligible for an exchange or refund.

With the exception of faulty, damaged, or misdescribed goods, you will need to pay the postage costs for returning items. Don't forget to get a proof of postage.

Please note that some items are not eligible for return.

Please see our terms and conditions for full details.


Please note that our payment service provider (Shopify) advises that refunds, once processed, may take up to 10 working days to be credited back to your account.